comment se procurer la notice de montage en français? Merci

Hi,
Désolé, nous n'avons pas de manuel en français pour le moment

Is it waterproof?

Yes, it's waterproof. And there are wireless and wired available

We have installed the Olide 120b with the wireless switch M512 and are beside ourselves trying to open or close, and getting the wave sensor to work. Wiring instructions are a little ambiguous, we need help.

Hi William,

The previous wiring diagram is wrong, we have updated the correct wiring diagram on the product details page, please check it, or please tell me your email and I will send it to you.

Best Regards,
Olidesmart

Can the push door opener also go in the opposite direction or is it just a one way selection out or in, because I have doors that go both ways I want to make them smart, but I’m thinking I might have to put some type of door stop on one side, so they don’t break the smart opener arm off going in the wrong direction Also can the door be prop locked open through the app or will they always swing back after a couple seconds. Last question if the door is locked and someone use the handicap button will the door sense the door lock is engaged or will it just break the smart opener motor and not recognize it’s locked.

The door opener can only work with doors that open in one direction. If your door swing both ways, you will need to install door stops to ensure the door open in only one direction.

To lock the door using the app, you will need to add a WiFi switch. This will allow you to lock the door by pressing the lock button on your phone app. However, this lock only disables accessories connected to the "sensor" port. If the switch is connected to the "access control" port, pressing the switch will still open the door.

Therefore, we recommend connecting internal switches or external card readers to the access control port and connecting external switches or sensors to the sensor port. This setup will ensure that there are no security issues when the door is locked.

If the door is locked and someone presses the external switch, the door will not open. The motor will stop if it encounters resistance, no damage to the motor.

Hi, a few questions. 1. can the mechanism be locked via voice control? 2. Does the mechanism allow for the door to be left ajar / fully open? 3. Does it have a power outage safety option i.e. a battery? 4. Can the wave to open feature be turned off when not required? Much appreciated 🙏

Hi, please find the answers below:
1. The door will automatic lock after close, and it can not be remotely locked via voice control or phone app; if you want to lock remotely, you can add a wifi switch: https://www.olidesmart.com/collections/spare-parts-of-accessories/products/smart-wifi-rf-remote-control-os1002
2. Cannot be adjusted for full or half opening, but the opening angle can be adjusted.
3. If there is power outage, the door can be operated manually, there is no backup battery, you can prepare one yourself, there is port for connecting backup battery.
4. There is no switch to trun the wave to open feature off, but you can remove the batteries, the button will not work; or disconnect the receiver of the button.

Hi, do you ship to or know of an Australian based retailer for this product?

Hi, we can ship to Australia, the shipping time is about 6-9 days; As for the Australian retailers, we're not sure.

Our opener has been installed for 6 months trouble free. But has now started to do a sharp double jutter before it closes. What could that be ?

Hi, can you send us a video to better confirm?

Hello I need diagram for wave-open sensor and swing door opener 120BS

Hi, here you can find the wiring diagram:
https://cdn.shopify.com/s/files/1/0018/5119/5427/files/120BS_controller_with_M512_wave_to_open_button.png?v=1697528120

Hi, I have got Err4 on handheld programmer. How to clear this one?

Error 4 is not repairable and the only way to fix it is to change the controller or debug handle; if the controller is working properly without hand programmer, you can try changing a new programmer first.
If you don't have another controller or hand programmer, please contact with us.

What is a error code 4 mean?

Hi,
Error 4 means there was an error in exchanging data between the controller and the debugging handle;
This error may occur if the debug handle is plugged in before the controller is powered on. The correct way to do this is to power up the controller first, and then plug in the debug handle.
If this error has already occurred, you need to replace the debugging handle or the controller to re-debug.